published : 2023-10-21
AI Set to Revolutionize the Restaurant Industry: A Thrilling Journey of Transformation
Generative artificial intelligence tools have entered the restaurant business
Generative artificial intelligence is now in the restaurant industry, and that could mean major changes in operations and customer experience.
Earlier this month, Domino's announced it has partnered with Microsoft to use advanced AI to streamline pizza preparation, assist with quality control, inventory management, and simplify the ordering process.
Bhavin Asher, founder, and CTO of GRUBBRR, a commerce automation company providing self-ordering technologies to restaurants, predicts that AI will revolutionize the industry.
Asher believes that AI will eventually be integrated across all restaurant operations, dramatically improving efficiency and enhancing customer service.
In the front of the house, AI will make ordering and payment processes more efficient, optimizing the customer experience.
AI can also be used in the back of the house for accurate forecasting, reducing food waste by predicting usage patterns, and streamlining employee management and scheduling.
Customers integrating AI into their systems can expect noticeable changes in the ordering process, allowing AI to understand customer preferences, dietary restrictions, and ordering habits.
AI can personalize the experience by recommending dishes based on a customer's previous choices, dietary preferences, or current trends. Voice AI Ordering will also introduce a hands-free ordering process.
Optimizing operations through AI can significantly reduce wait times by anticipating customer demand and adjusting staffing accordingly. This results in faster service, happier customers, and better resource utilization.
While AI's advancements may affect restaurant labor, Asher emphasizes that it is a re-allocation rather than a replacement of employees.
Creating a welcoming and comforting atmosphere in a restaurant is something that machines can't replicate, and human involvement remains essential.
In conclusion, AI will play an increasingly prominent role in restaurant operations, signaling an evolution and partnership between technology and human skills, with each amplifying the other.